Shipping Policy

Reliable Delivery You Can Count On

At BEACON BAY LLC, we understand that receiving your order quickly, safely, and in perfect condition is just as important as the quality of the products themselves. We have built our shipping infrastructure with care, partnering with trusted carriers and implementing efficient fulfillment processes to ensure that your purchases arrive when you expect them and exactly as you ordered them.

Whether you are ordering a single ornament as a thoughtful gift, a collection of scented candles to transform your home, a multi-pack of premium socks for everyday comfort, or a bulk order of wooden calendars for your retail store, we treat every shipment with the same level of care and attention. Your satisfaction is our priority from the moment you click “Place Order” to the moment you open your package.

This Shipping Policy outlines everything you need to know about how we handle shipping and delivery. Please take a moment to review this information. If you have any questions that are not addressed here, our customer service team is always ready to assist you.

I. Processing Time

Order Processing

Once you place an order on our website, our fulfillment team begins working immediately to prepare your items for shipment. We understand that you are excited to receive your products, and we share that excitement. That is why we have streamlined our order processing to be as efficient as possible.

Standard Processing Time: Most orders are processed and prepared for shipment within 1–3 business days from the date of order placement. This timeframe applies to orders placed Monday through Friday during our business hours.

Same-Day Processing: For orders placed before 12:00 PM ET on business days, we strive to process and ship them the same day. However, this is not guaranteed and depends on order volume and product availability.

Weekend and Holiday Orders: Orders placed on Saturdays, Sundays, or U.S. federal holidays will be processed on the next business day. Our team works hard to catch up on all weekend orders promptly on Monday mornings.

Order Verification

Please note that all orders are subject to verification before processing. We may need to contact you to confirm order details, verify payment information, or clarify shipping addresses. Delays in verification may extend processing times. To avoid delays, please ensure that all information provided at checkout is accurate and complete.

Peak Season Processing

During peak shopping seasons, including the winter holiday season (November–December), promotional events, and major sale periods, order volumes may be higher than usual. While we do our best to maintain our standard processing times, there may be occasional delays. We appreciate your patience and understanding during these busy times.

Custom and Wholesale Orders

For custom orders, wholesale orders, and OEM/ODM orders, processing times may be longer. These orders often require additional steps, including design approval, production, and quality control. Estimated processing times will be provided at the time of order confirmation.

II. Shipping Methods and Rates

Domestic Shipping (United States)

We offer several shipping options for our U.S. customers. The available methods and costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Standard Shipping (3–7 Business Days)

Our standard shipping option is the most economical choice for customers who are not in a hurry to receive their orders. Standard shipping is typically delivered within 3–7 business days after shipment, depending on your location. This option is available for all products and is the default shipping method for most orders.

Expedited Shipping (2–3 Business Days)

For customers who need their orders sooner, we offer expedited shipping. This option delivers within 2–3 business days after shipment. Expedited shipping is available for an additional fee, which is calculated at checkout.

Express Shipping (1–2 Business Days)

For urgent deliveries, we offer express shipping. This option delivers within 1–2 business days after shipment. Express shipping is available for an additional fee, which is calculated at checkout. Please note that express shipping may not be available for all products or all destinations.

Free Shipping

We are pleased to offer free standard shipping on orders that meet a minimum purchase threshold. The minimum order value for free shipping is subject to change and will be clearly displayed on our website and at checkout. Free shipping promotions may be offered from time to time and will be subject to specific terms and conditions.

International Shipping

BEACON BAY LLC is proud to serve customers around the world. We offer international shipping to many countries. Shipping rates and delivery times vary by destination.

International Standard Shipping (7–21 Business Days)

Our international standard shipping option delivers to most countries within 7–21 business days after shipment. This option is available for an additional fee, which is calculated at checkout based on the destination and order weight.

International Expedited Shipping (5–10 Business Days)

For faster international delivery, we offer expedited shipping. This option delivers within 5–10 business days after shipment. Expedited shipping is available for an additional fee, which is calculated at checkout.

International Express Shipping (3–7 Business Days)

For urgent international deliveries, we offer express shipping. This option delivers within 3–7 business days after shipment. Express shipping is available for an additional fee, which is calculated at checkout. Please note that express shipping may not be available for all destinations.

Countries We Ship To

We ship to most countries worldwide. However, there may be restrictions for certain destinations due to local regulations, carrier limitations, or product restrictions. If you are unsure whether we ship to your country, please contact us before placing your order.

Shipping Carriers

We partner with reliable shipping carriers to ensure your orders arrive safely and on time. Our primary carriers include:

  • United States Postal Service (USPS): Used for many standard and international shipments.

  • UPS: Used for expedited and express shipments, as well as some standard shipments.

  • FedEx: Used for expedited and express shipments.

The carrier used for your order will be determined based on the shipping method selected, the destination, and the characteristics of your order. You will receive tracking information that allows you to monitor your shipment’s progress on the carrier’s website.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • The weight and dimensions of your order

  • Your shipping address

  • The shipping method you select

We strive to offer competitive shipping rates and pass on our shipping discounts to our customers whenever possible. The final shipping cost will be clearly displayed before you complete your purchase.

III. Tracking Your Order

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number allows you to monitor your shipment’s progress from our fulfillment center to your doorstep.

How to Track Your Order:

  1. Click the Tracking Link: Your shipping confirmation email will contain a direct link to the carrier’s tracking page.

  2. Visit the Carrier’s Website: You can also visit the carrier’s website and enter your tracking number manually.

  3. Log In to Your Account: If you created an account on our website, you can view your order history and tracking information in your account dashboard.

Tracking Updates

Tracking information is typically available within 24–48 hours after shipment. During peak seasons, it may take slightly longer for tracking information to appear. Please note that tracking updates are provided by the carrier and may not always be real-time.

What to Do If Tracking Information Is Not Updating

If your tracking information has not updated for several days, please:

  1. Check the carrier’s website directly for the most current information.

  2. Allow additional time for the carrier to update their system.

  3. Contact us if the tracking information has not updated for more than 5 business days.

IV. Delivery Timeframes

Estimated Delivery Times

Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, including but not limited to:

  • Weather conditions

  • Carrier delays

  • Customs processing (for international orders)

  • Peak shipping seasons

  • Incorrect or incomplete shipping addresses

  • Force majeure events

Domestic Delivery Estimates

Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Expedited Shipping 2–3 business days
Express Shipping 1–2 business days

International Delivery Estimates

Shipping Method Estimated Delivery Time
International Standard 7–21 business days
International Expedited 5–10 business days
International Express 3–7 business days

Business Days

Our delivery timeframes are calculated in business days. Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays are not counted as business days.

Delivery to Remote Areas

Delivery to remote or rural areas may take longer than estimated. If you are shipping to a remote location, please allow additional time for delivery.

V. Shipping Destinations

Domestic Shipping

We ship to all 50 U.S. states, including Alaska and Hawaii. Shipping to Alaska and Hawaii may take longer than deliveries to the continental United States, and shipping rates may be higher.

We also ship to U.S. territories, including:

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • American Samoa

  • Northern Mariana Islands

Shipping to U.S. territories is subject to the same international shipping rates and delivery timeframes.

International Shipping

We ship to many countries around the world. Our international shipping destinations include, but are not limited to:

  • North America: Canada, Mexico

  • Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, and many others

  • Asia: Japan, South Korea, China, India, Singapore, and many others

  • Oceania: Australia, New Zealand

  • South America: Brazil, Argentina, Chile, and others

  • Africa: South Africa, and others

  • Middle East: Israel, United Arab Emirates, Saudi Arabia, and others

If your country is not listed, please contact us to inquire about shipping availability.

Restricted Destinations

We may not be able to ship to certain countries or regions due to:

  • Government sanctions or embargoes

  • Carrier restrictions

  • Local regulations

  • Security concerns

If we are unable to ship to your location, we will notify you during the checkout process or after your order is placed.

VI. Shipping Restrictions

Product Restrictions

Certain products may have shipping restrictions due to their nature, size, weight, or composition. For example:

  • Fragile Items: Ornaments and other fragile items require special packaging and handling.

  • Flammable Items: Candles and other products containing flammable materials may have restrictions on air shipping.

  • Oversized Items: Large or heavy items may require special shipping arrangements.

Address Restrictions

We cannot ship to certain types of addresses, including:

  • Post Office Boxes (P.O. Boxes) may not be accepted for certain shipping methods.

  • Military addresses (APO/FPO) may be subject to additional restrictions and longer delivery times.

  • Hotels and temporary accommodations may require special arrangements.

Carrier Restrictions

Each carrier has its own restrictions and policies. We comply with all carrier requirements and will notify you if any issues arise with your shipment.

VII. Customs and Import Duties

International Orders

For international orders, please be aware that your shipment may be subject to customs duties, import taxes, and other fees imposed by your country’s customs authority. These fees are not included in the order total and are the responsibility of the customer.

Customs Clearance

When your package arrives in your country, it must clear customs before it can be delivered to you. Customs clearance can take anywhere from a few days to several weeks, depending on the country and the efficiency of its customs processes.

Customs Fees

Customs fees may include:

  • Import Duties: Taxes imposed on goods entering a country.

  • Value-Added Tax (VAT): A consumption tax applied in many countries.

  • Customs Brokerage Fees: Fees charged by the carrier for handling customs clearance.

  • Other Fees: Additional fees that may be imposed by your country’s customs authority.

Responsibility for Fees

You are responsible for paying any customs duties, import taxes, and other fees associated with your order. We have no control over these fees and cannot predict what they will be. We recommend that you contact your local customs office for information on applicable fees before placing your order.

Customs Declarations

We are required to provide accurate customs declarations for all international shipments. The declared value of your order is the purchase price you paid. We do not undervalue shipments or mark them as “gifts” to avoid customs fees. Doing so would be illegal and could result in delays, fines, or seizure of your package.

Delays Due to Customs

Customs processing can cause delays that are beyond our control. Please allow extra time for customs clearance when ordering internationally. We are not responsible for delays caused by customs processing.

VIII. Shipping to APO/FPO Addresses

We are proud to ship to military addresses, including APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses.

Shipping Timeframes

Shipping to APO/FPO addresses typically takes longer than domestic shipping. Delivery times can range from 10 to 30 days, depending on the destination and military mail processing.

Shipping Restrictions

Certain products may not be eligible for shipment to APO/FPO addresses due to size, weight, or content restrictions. Please check product descriptions for any restrictions.

Customs for APO/FPO

APO/FPO addresses are treated as domestic U.S. addresses for customs purposes. However, shipments to APO/FPO addresses are processed through military mail systems, which may have their own requirements and restrictions.

Address Format

When shipping to an APO/FPO address, please use the following format:

  • Name: Full name of the recipient

  • Address Line 1: Unit number or PSC number

  • Address Line 2: Box number

  • City: APO, FPO, or DPO

  • State: AA (Armed Forces Americas), AE (Armed Forces Europe), or AP (Armed Forces Pacific)

  • ZIP Code: The assigned military ZIP code

IX. Shipping to PO Boxes

We can ship to PO Boxes for certain products and shipping methods. However, please note that:

  • Carrier Limitations: Some carriers do not deliver to PO Boxes.

  • Signature Requirements: Signature confirmation is not available for PO Box deliveries.

  • Delivery Confirmation: Delivery confirmation may be limited for PO Box deliveries.

If you provide a PO Box address, please ensure that it is a valid address that can receive packages. We are not responsible for packages that are refused or returned due to an invalid PO Box address.

X. Delivery Issues

Lost Packages

If your package is lost in transit, please contact us immediately. We will work with our shipping partners to investigate the issue. Depending on the situation, we may:

  • File a claim with the carrier

  • Issue a replacement order

  • Issue a refund

Please note that we are not responsible for packages that are lost after delivery confirmation (e.g., packages stolen from your doorstep).

Delayed Packages

If your package is delayed, please check the tracking information for updates. If the package is significantly delayed, please contact us. We will investigate and work to resolve the issue.

Damaged Packages

If your package arrives damaged, please:

  1. Inspect the Package: Check the condition of the outer packaging.

  2. Inspect the Contents: Check your products for damage.

  3. Take Photos: Take photos of the damaged packaging and products.

  4. Contact Us: Contact us immediately with your order number and photos.

We will work with you to arrange a replacement or refund for damaged items.

Incorrect Address

If you provided an incorrect shipping address at checkout, please contact us immediately. We will do our best to correct the address before the package ships. If the package has already shipped, we may not be able to change the address, and the package may be returned to us. In such cases, you may be responsible for additional shipping costs.

Failed Delivery Attempts

If the carrier attempts to deliver your package but is unable to do so (e.g., no one is home to sign for it), the carrier will typically leave a delivery notice. You may need to:

  • Schedule a redelivery

  • Pick up the package from the carrier’s facility

  • Authorize the carrier to leave the package without a signature

If the package is not claimed within the carrier’s specified timeframe, it will be returned to us. You may be responsible for additional shipping costs to resend the package.

XI. Order Fulfillment and Packaging

Fulfillment Process

Our fulfillment process is designed to ensure accuracy and efficiency:

  1. Order Receipt: Your order is received and entered into our system.

  2. Inventory Check: We verify that all items in your order are in stock.

  3. Picking: Our team selects the items from our inventory.

  4. Packing: Items are carefully packed to prevent damage during transit.

  5. Labeling: Shipping labels are generated and applied.

  6. Handoff: Packages are handed off to our shipping partners.

Packaging Standards

We take great care in packaging your orders:

  • Ornaments: Wrapped in protective materials and placed in sturdy boxes.

  • Candles: Packed to prevent movement and breakage.

  • Socks: Packaged in their original retail packaging.

  • Wooden Calendars: Wrapped and packed with care to prevent damage.

Eco-Friendly Packaging

We are committed to sustainability. Wherever possible, we use:

  • Recyclable packaging materials

  • Minimal packaging to reduce waste

  • Reusable materials

We are continuously exploring new ways to reduce our environmental impact.

XII. Shipping Costs and Charges

Calculation of Shipping Costs

Shipping costs are calculated based on:

  • Order Weight: Heavier orders cost more to ship.

  • Order Dimensions: Larger packages may incur additional charges.

  • Shipping Method: Faster shipping methods cost more.

  • Destination: Shipping to remote or international destinations costs more.

Shipping Charge Transparency

All shipping charges are clearly displayed at checkout before you complete your purchase. There are no hidden fees.

Shipping Insurance

We include shipping insurance on all orders to protect against loss or damage during transit. This insurance is included in the shipping cost and provides you with protection in case your package is lost or damaged.

Additional Charges

In some cases, additional charges may apply:

  • Signature Confirmation: Required for high-value orders.

  • Hazardous Materials Surcharge: For products classified as hazardous.

  • Oversized Surcharge: For large or bulky items.

Any additional charges will be communicated to you before your order is processed.

XIII. Free Shipping

Free Shipping Eligibility

We offer free standard shipping on orders that meet a minimum purchase threshold. The minimum order value for free shipping is:

  • U.S. Orders: Orders over a specified amount qualify for free standard shipping.

  • International Orders: Free shipping may be available for orders over a higher specified amount.

The minimum order value for free shipping is subject to change and will be clearly displayed on our website.

Free Shipping Terms

  • Free shipping applies to standard shipping only.

  • Expedited and express shipping are not eligible for free shipping.

  • Free shipping may not be available for all products or all destinations.

  • Free shipping promotions may be offered from time to time and will be subject to specific terms and conditions.

Combining Orders for Free Shipping

If you place multiple orders that individually do not qualify for free shipping, we cannot combine them to meet the free shipping threshold. Each order is evaluated separately.

XIV. International Shipping Considerations

Currency and Payment

All transactions are processed in U.S. Dollars (USD). For international orders, your card issuer will convert the amount to your local currency at their exchange rate.

Language Support

Our website is available in English. We are working to add additional language support in the future.

Time Zone Differences

Please be aware of time zone differences when placing international orders. Our business hours are based on Eastern Time (ET).

Product Restrictions for International Shipping

Some products may not be eligible for international shipping due to:

  • Local regulations

  • Import restrictions

  • Carrier limitations

  • Product composition (e.g., flammable materials)

If a product is not eligible for international shipping, this will be noted on the product page.

Returns from International Customers

International customers who wish to return items are responsible for return shipping costs. Please refer to our Refund and Return Policy for complete details.

XV. Customer Service for Shipping Issues

How to Contact Us

If you have any questions or concerns about shipping, please contact us:

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Phone: +84793594686

Email: minh.bckm@gmail.com

Website: https://beaconbay.shop

What to Include When Contacting Us

To help us resolve your shipping issue quickly, please provide:

  • Your order number

  • Your full name

  • The shipping address used for your order

  • A description of the issue

  • Any relevant tracking information

  • Photos (if applicable)

Response Time

We strive to respond to all shipping inquiries within 24 hours during business days. For urgent issues, please include “URGENT” in the subject line of your email.

XVI. Changes to This Shipping Policy

BEACON BAY LLC reserves the right to update, modify, or change this Shipping Policy at any time without prior notice. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

We encourage you to review this Shipping Policy periodically to stay informed about our shipping practices. The most current version of this policy is always available on our website.

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Phone: +84793594686
Email: minh.bckm@gmail.com
Website: https://beaconbay.shop