Asked Questions (FAQ)

Everything You Need to Know About Shopping with BEACON BAY LLC

At BEACON BAY LLC, we believe that informed customers are happy customers. We understand that when you shop online, you often have questions about products, ordering, shipping, returns, and more. That is why we have compiled this comprehensive FAQ section to address the most common inquiries we receive.

Whether you are a first-time visitor exploring our catalog or a loyal customer placing your tenth order, we want you to have all the information you need to shop with confidence. If your question is not answered here, please do not hesitate to contact our customer service team. We are always happy to help.

This FAQ is organized into categories for easy navigation. Please take a moment to review the sections that are relevant to you. We update this page regularly to reflect new products, policies, and frequently asked questions.

I. Ordering and Shopping

1. How Do I Place an Order?

Placing an order with BEACON BAY LLC is simple and straightforward:

  1. Browse our catalog and add items to your shopping cart by clicking the “Add to Cart” button.

  2. When you are ready, click the cart icon and select “Proceed to Checkout.”

  3. Enter your shipping address and billing information.

  4. Select your preferred payment method.

  5. Review your order details and click “Place Order.”

  6. You will receive an order confirmation email shortly after.

2. Do I Need to Create an Account to Shop?

No, you do not need to create an account to make a purchase. You can check out as a guest. However, creating an account offers several benefits, including:

  • Faster checkout with saved addresses

  • Easy access to your order history

  • Order tracking and shipment notifications

  • Ability to manage your preferences and communication settings

3. How Do I Create an Account?

To create an account, click on the “Account” or “Sign In” link at the top of our website. You will be prompted to enter your email address and create a password. You may also be given the option to create an account during the checkout process.

4. I Forgot My Password. What Should I Do?

If you have forgotten your password, click the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you instructions on how to reset your password.

5. How Do I Change My Order After It Has Been Placed?

We process orders quickly to ensure fast delivery. If you need to change your order, please contact us immediately at minh.bckm@gmail.com or +84793594686. We will do our best to accommodate your request, but please note that once an order has entered our fulfillment process, changes may not be possible.

6. Can I Add Items to an Existing Order?

We generally cannot add items to an existing order once it has been placed. If you wish to purchase additional items, please place a new order. We recommend combining orders whenever possible to save on shipping costs.

7. How Do I Cancel My Order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already shipped, you may return the items in accordance with our Refund and Return Policy.

8. What Should I Do If I Receive the Wrong Item?

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will investigate the issue and arrange for the correct item to be sent to you at no additional cost. We will also cover the cost of return shipping for the incorrect item.

9. What Should I Do If an Item Is Missing from My Order?

If an item is missing from your order, please check the packing slip to verify what should have been included. If the item is listed on the packing slip but not in the package, or if the packing slip is incorrect, please contact us immediately. We will investigate and resolve the issue.

10. Can I Order Products for Wholesale or Bulk Purchases?

Yes, we welcome wholesale and bulk orders. Please contact our wholesale team at minh.bckm@gmail.com or +84793594686 to discuss your requirements. We offer competitive pricing, flexible minimum order quantities, and customization options for qualified buyers.

11. Do You Offer Customization or Personalization?

Yes, we offer OEM and ODM services for wholesale clients. Customization options include:

  • Custom sizes and colors

  • Logo engraving or printing

  • Custom packaging

  • Unique designs and patterns

Please contact us to discuss your specific needs.

12. Do You Offer Gift Wrapping?

At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in perfect condition. Some items, particularly our ornaments and candles, come in attractive packaging that is suitable for gifting.

13. Can I Send a Gift to Someone Else?

Yes, you can ship an order to any address you provide. Simply enter the recipient’s shipping address at checkout. You may also include a note in the order comments if you would like to include a personalized message with your gift.

II. Products

14. What Types of Products Do You Sell?

BEACON BAY LLC offers a diverse range of lifestyle products, including:

  • Seasonal Ornaments: Handcrafted glass ornaments celebrating holidays, hobbies, nature, and pop culture.

  • Scented Candles: Premium soy wax blend candles with sophisticated fragrance profiles.

  • Socks: A comprehensive collection of women’s socks engineered for comfort, performance, and style.

  • Wooden Calendars: Sustainably crafted wooden calendars, including changeable block calendars, perpetual calendars, and advent calendars.

15. What Are Your Candles Made Of?

Our candles are made from a high-quality soy wax blend that provides a clean, even burn. They feature 100% lead-free cotton wicks and are infused with essential oils for authentic, long-lasting fragrance. Our candles are:

  • Cruelty-free and vegan

  • Free from parabens, formaldehyde, and phthalates

  • Up to 60 hours burn time (8oz size)

16. Are Your Candles Safe for People with Allergies?

Our candles are made with natural ingredients and essential oils. However, if you have specific allergies or sensitivities, please review the product description and ingredient list before purchasing. We recommend testing any new fragrance in a small space initially to ensure it agrees with you.

17. What Are Your Socks Made Of?

Our socks are made from a variety of high-quality materials, including:

  • Extra-Long Staple Cotton for superior softness

  • Merino Wool for temperature regulation and moisture wicking

  • Softec Yarns for comfort and durability

  • Nylon and Spandex for stretch and fit

Specific materials vary by product, so please check the individual product description for details.

18. What Comfort Features Do Your Socks Have?

Our socks are engineered with advanced comfort technologies, including:

  • Honeycomb Arch Support: Targeted compression to support your foot’s natural arch.

  • Seamless Toe: Smooth, irritation-free construction.

  • Blister-Fighting Tab: Helps prevent friction and blisters.

  • Graduated Compression: Improved circulation and reduced fatigue.

  • Stay-Up Technology: Keeps socks securely in place all day.

  • Moisture-Wicking Yarns: Keep feet dry and comfortable.

19. How Do I Choose the Right Sock Size?

Please refer to the size chart provided on each sock product page. Size charts include measurements for U.S. shoe sizes. If you are between sizes, we generally recommend sizing up for a more comfortable fit. For compression socks, it is especially important to select the correct size for proper support.

20. What Are Your Ornaments Made Of?

Our ornaments are crafted from high-quality glass. They are:

  • Mouth-blown into finely crafted molds

  • Coated with a hot solution of liquid silver for a brilliant finish

  • Delicately hand-painted with brightly colored lacquers and glitter

Each ornament is a unique work of art, and slight variations in color and finish are normal and expected.

21. Are Your Ornaments Fragile?

Yes, our glass ornaments are delicate and should be handled with care. We recommend storing them in their original packaging when not in use and keeping them away from children and pets who may accidentally break them.

22. What Are Your Wooden Calendars Made Of?

Our wooden calendars are crafted from high-quality, sustainably sourced wood, including basswood and birch wood. They are precision-cut using advanced laser engraving technology with accuracy up to 0.2mm. The natural wood grain adds aesthetic appeal, and the durable construction ensures years of use.

23. Do Your Wooden Calendars Come with Instructions?

Yes, each wooden calendar comes with simple instructions for assembly and use. If you need additional guidance, please contact us.

24. Are Your Products Safe?

Yes, all of our products are designed and manufactured with safety in mind. We comply with all applicable safety regulations and standards. Our candles feature lead-free wicks and non-toxic materials. Our socks are made from skin-friendly fabrics. Our wooden products are finished with safe, non-toxic coatings.

III. Payment

25. What Payment Methods Do You Accept?

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express, Discover)

  • Debit cards

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe.

26. Is My Payment Information Secure?

Yes. We use industry-standard SSL encryption to protect your data during transmission. All payments are processed through Stripe, a Level 1 PCI DSS compliant service provider. We do not store your full card details on our servers. For more information, please refer to our Payment Methods page.

27. Why Was My Payment Declined?

Common reasons for payment declines include:

  • Insufficient funds

  • Incorrect card details

  • Address verification mismatch

  • Fraud prevention flags

  • Expired card

  • Daily spending limits

If your payment is declined, please double-check your card details and billing address. If the issue persists, contact your bank or card issuer.

28. What Is Stripe?

Stripe is a leading payment processing platform used by millions of businesses worldwide. It provides secure, reliable, and fast payment processing. Stripe is certified as a Level 1 PCI DSS service provider, the highest level of security certification in the payments industry.

29. Do You Accept PayPal?

Currently, we do not accept PayPal directly. However, we are always evaluating new payment options and may add PayPal in the future. For now, we accept all major credit and debit cards, Apple Pay, and Google Pay.

30. Can I Use Multiple Payment Methods for One Order?

At this time, we only accept one payment method per order. If you need to split a payment, please contact us to discuss alternative arrangements.

31. Are Prices Listed in U.S. Dollars?

Yes, all prices on our website are listed in United States Dollars (USD). If you are shopping from outside the United States, your card issuer will convert the amount to your local currency at their exchange rate.

32. Do You Charge Sales Tax?

Sales tax is charged based on the applicable rate at your shipping address. For orders shipping to Florida, sales tax will be applied. For orders shipping to other states, sales tax may apply depending on local laws. If you are tax-exempt, please contact us with your tax-exempt certificate before placing your order.

33. What Are My Rights Regarding Payment Disputes?

If you believe there is an error with your payment, please contact us immediately. We will investigate and resolve the issue promptly. If we are unable to resolve the dispute, you have the right to contact your card issuer to dispute the charge.

IV. Shipping and Delivery

34. How Much Does Shipping Cost?

Shipping costs are calculated at checkout based on:

  • The weight and dimensions of your order

  • Your shipping address

  • The shipping method you select

We offer competitive shipping rates and strive to provide the best value for our customers.

35. How Long Does Shipping Take?

Shipping times vary depending on your location and the shipping method selected. Typical delivery times are:

  • U.S. Orders: 3–7 business days

  • International Orders: 7–21 business days, depending on destination

Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing, weather, or carrier delays.

36. Do You Ship Internationally?

Yes, we ship to many countries around the world. International shipping rates and delivery times vary by destination. Please be aware that customs duties and import taxes are the responsibility of the customer.

37. How Do I Track My Order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website to monitor your shipment’s progress. You can also track your order by logging into your account on our website.

38. What Happens If My Package Is Lost or Stolen?

If your package is lost or stolen, please contact us immediately. We will work with our shipping partners to investigate the issue. Depending on the situation, we may issue a replacement or refund. Please note that we are not responsible for packages that are stolen after delivery confirmation.

39. Do You Ship to P.O. Boxes?

We generally ship to residential and commercial addresses. Shipping to P.O. Boxes may be available for certain products and shipping methods. Please enter your address at checkout to see available shipping options.

40. Do You Offer Expedited Shipping?

Yes, expedited shipping options may be available at checkout. Costs and delivery times vary by destination and method.

41. What Happens If My Order Arrives Damaged?

If your order arrives damaged, please contact us immediately. Provide your order number and photos of the damaged items and packaging. We will investigate and arrange for a replacement or refund.

42. Can I Change My Shipping Address After Placing an Order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your address, but please note that once an order has been shipped, we cannot change the delivery address.

43. What Happens If I Refuse a Delivery?

If you refuse a delivery, the package will be returned to us. We will process a refund for the product(s) but may deduct the cost of return shipping from your refund.

44. What Are Customs and Import Duties?

For international orders, customs duties and import taxes are fees imposed by your country’s customs authority. These fees are not included in the order total and are the responsibility of the customer. Please check with your local customs office for information on applicable duties and taxes.

V. Returns and Refunds

45. What Is Your Return Policy?

We accept returns within 30 days of delivery for most products. Items must be unused, undamaged, and in their original packaging. For complete details, including exclusions and exceptions, please refer to our Refund and Return Policy.

46. What Items Are Not Returnable?

The following items are not eligible for return:

  • Socks (for hygiene reasons)

  • Customized or personalized products

  • Final sale or clearance items

  • Gift cards

  • Digital products

47. How Do I Initiate a Return?

To initiate a return, please contact us at minh.bckm@gmail.com or +84793594686. We will provide you with a Return Authorization Number and return instructions. Please do not send any returns without a valid return authorization.

48. Who Pays for Return Shipping?

  • If the return is due to our error (e.g., defective item, wrong item sent), we will cover the cost of return shipping.

  • For all other returns, you are responsible for the cost of return shipping.

49. When Will I Receive My Refund?

Refunds are processed within 3–5 business days after we receive and inspect your return. The exact timing for the refund to appear on your account depends on your payment method and financial institution. Credit card refunds typically appear within 3–7 business days.

50. Can I Exchange an Item Instead of Getting a Refund?

Yes, you may exchange an item for a different size, color, or style. Please contact us to arrange an exchange. Exchanges are subject to product availability.

51. What If I Receive a Defective or Damaged Item?

If you receive a defective or damaged item, please contact us within 7 days of delivery. Provide your order number and photos of the issue. We will arrange for a replacement or full refund at no cost to you.

52. What If I Receive the Wrong Item?

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you and cover the cost of return shipping for the incorrect item.

53. Can I Return a Gift?

Yes, we accept returns for gifts. Please contact us with the order number or the name of the person who purchased the gift. Refunds will be issued to the original purchaser’s payment method, or we can arrange a store credit for the recipient.

54. How Long Do I Have to Return Items?

You have 30 calendar days from the date of delivery to initiate a return. Items returned after this timeframe may not be accepted.

VI. Account and Security

55. Is My Personal Information Secure?

Yes, we take data security seriously. Our website uses SSL encryption to protect your information during transmission. We do not store your full credit card details on our servers. For complete details, please review our Privacy Policy.

56. Do You Share My Information with Third Parties?

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted partners who help us process orders, deliver shipments, and provide customer service. These partners are bound by confidentiality agreements.

57. How Do I Update My Account Information?

You can update your account information by logging into your account on our website. From your account dashboard, you can:

  • Update your name and contact information

  • Change your shipping and billing addresses

  • Manage your communication preferences

  • View your order history

58. How Do I Delete My Account?

If you wish to delete your account, please contact us at minh.bckm@gmail.com. We will process your request and delete your personal information in accordance with our Privacy Policy.

59. What Should I Do If I Suspect Unauthorized Activity on My Account?

If you suspect unauthorized activity on your account, please contact us immediately. We will investigate and take appropriate action to secure your account.

VII. Wholesale and Business

60. How Can I Become a Wholesale Customer?

To become a wholesale customer, please contact us at minh.bckm@gmail.com or +84793594686. Provide us with your business information, and we will get back to you with our wholesale terms, pricing, and catalog.

61. Do You Offer OEM/ODM Services?

Yes, we offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services for wholesale clients. We can customize products with your logos, designs, and packaging.

62. What Is Your Minimum Order Quantity for Wholesale?

Our minimum order quantity (MOQ) varies by product. For most products, the MOQ is 50–100 pieces. We may be able to accommodate smaller orders for certain products. Please contact us to discuss your needs.

63. Do You Offer Dropshipping Services?

We are exploring dropshipping options and are happy to discuss this with interested partners. Please contact us to learn more.

64. What Payment Terms Do You Offer for Wholesale Orders?

We offer various payment options for wholesale clients, including credit card payments, bank transfers, and purchase orders for approved accounts. Payment terms are negotiated on a case-by-case basis.

VIII. Technical Issues

65. What Should I Do If the Website Is Not Loading Properly?

If you are experiencing issues with our website, please try the following:

  • Refresh the page

  • Clear your browser cache and cookies

  • Try using a different browser or device

  • Disable any ad blockers or pop-up blockers

  • Check your internet connection

If the issue persists, please contact us, and we will investigate.

66. The Checkout Process Is Not Working. What Should I Do?

If you encounter issues at checkout, please try the following:

  • Ensure all required fields are completed

  • Check that your payment information is correct

  • Try using a different payment method

  • Refresh the page and try again

  • Contact us for assistance

67. I Am Not Receiving Order Confirmation Emails. What Should I Do?

If you do not receive an order confirmation email:

  • Check your spam or junk folder

  • Verify that you entered your email address correctly

  • Add minh.bckm@gmail.com to your address book to prevent future filtering

  • Contact us to verify that your order was successfully placed

68. Is Your Website Mobile-Friendly?

Yes, our website is fully responsive and optimized for mobile devices. You can browse, shop, and check out from your smartphone or tablet.

IX. Promotions and Discounts

69. How Can I Find Out About Promotions and Sales?

To stay informed about promotions, sales, and new product launches, you can:

  • Sign up for our email newsletter

  • Follow us on social media

  • Check our website regularly

70. How Do I Use a Promotional Code?

To use a promotional code, enter the code in the designated field during checkout. The discount will be applied to your order total before you complete your purchase.

71. Can I Combine Multiple Promotional Codes?

No, only one promotional code may be used per order. Promotional codes cannot be combined with other offers unless specifically stated.

72. What Happens If I Forget to Enter a Promotional Code?

If you forget to enter a promotional code during checkout, please contact us. If the promotion is still valid, we may be able to apply the discount to your order.

73. Do You Offer Discounts for Bulk Orders?

Yes, we offer volume discounts for wholesale and bulk orders. Please contact us for a quote based on your specific requirements.

X. Contact and Support

74. How Do I Contact Customer Service?

You can contact us via:

Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM ET, and Saturday, 10:00 AM–4:00 PM ET.

75. What Are Your Business Hours?

Our business hours are:

  • Monday – Friday: 9:00 AM – 6:00 PM (ET)

  • Saturday: 10:00 AM – 4:00 PM (ET)

  • Sunday: Closed

76. How Quickly Will I Receive a Response?

We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please include “URGENT” in the subject line of your email.

77. Can I Visit Your Physical Store?

We operate primarily as an online retailer. Our office at 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702 is not open to the public for walk-in shopping. However, we are happy to arrange appointments for wholesale clients and business partners.

78. Do You Have Social Media Pages?

We are building our social media presence. Follow us to stay updated on new products, promotions, and more. Our social media channels will be announced soon.

XI. Policies and Legal

79. Where Can I Find Your Privacy Policy?

Our Privacy Policy is available on our website. You can find it in the footer of every page or visit the dedicated Privacy Policy page.

80. Where Can I Find Your Terms and Conditions?

Our Terms and Conditions are available on our website. You can find them in the footer of every page or visit the dedicated Terms and Conditions page.

81. Where Can I Find Your Refund and Return Policy?

Our Refund and Return Policy is available on our website. You can find it in the footer of every page or visit the dedicated Refund and Return Policy page.

82. Where Can I Find Your Shipping Policy?

Our Shipping Policy is available on our website. You can find it in the footer of every page or visit the dedicated Shipping Policy page.

83. How Do I Contact You Regarding Legal Matters?

For legal inquiries, please contact us at minh.bckm@gmail.com. Please include “LEGAL” in the subject line.

XII. Miscellaneous

84. Do You Offer Gift Cards?

We are working on adding gift cards to our product offerings. Please check back soon or contact us for updates.

85. Can I Leave a Product Review?

Yes, we welcome product reviews. You can leave a review by visiting the product page and clicking the “Write a Review” button. Your feedback helps other customers make informed decisions and helps us improve our products.

86. How Do I Unsubscribe from Marketing Emails?

If you wish to unsubscribe from our marketing emails, click the “Unsubscribe” link at the bottom of any email you receive from us. You will be removed from our mailing list.

87. Do You Have a Referral Program?

We are exploring referral programs. Please check back for updates.

88. Can I Become an Affiliate Partner?

We are developing our affiliate program. If you are interested in partnering with us, please contact us.

Still Have Questions?

We understand that you may have questions that are not covered here. Please do not hesitate to reach out to us. We are here to help and would love to hear from you.

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Phone: +84793594686

Email: minh.bckm@gmail.com

Website: https://beaconbay.shop