Contact us – BEACON BAY LLC

At BEACON BAY LLC, we believe that great relationships are built on open communication. Whether you have a question about our products, need assistance with an order, are interested in wholesale partnerships, or simply want to share your feedback, our team is here and ready to help. Your satisfaction is our top priority, and we are committed to providing prompt, professional, and personalized support to every customer.

We understand that shopping online can sometimes feel impersonal. That is why we have invested in creating a contact experience that is warm, responsive, and genuinely helpful. When you reach out to BEACON BAY LLC, you are not just sending a message to a faceless corporation—you are connecting with real people who care about your experience and are dedicated to making it right.

This page provides you with all the information you need to get in touch with us. Please review the details below, and do not hesitate to reach out using whichever method is most convenient for you.

Our Contact Information

Business Address

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Our headquarters is located in the beautiful city of St. Petersburg, Florida. Situated on the Gulf Coast, St. Petersburg is known for its vibrant arts scene, stunning waterfront, and thriving business community. We are proud to call this city our home and to contribute to its dynamic economy.

Please note that our office is not open to the public for walk-in shopping. However, we are happy to arrange appointments for wholesale clients, partners, and business associates. If you would like to schedule a visit, please contact us in advance.

Phone Number

+84793594686

Our phone lines are monitored during our regular business hours. While we recommend using email for detailed inquiries or order-related questions, we understand that some matters are best discussed over the phone. When you call, you will be connected with a member of our customer service team who can assist you with:

Order status and tracking
Product information and recommendations
Returns and exchanges
Wholesale inquiries
Technical support for our website
Billing and payment questions

Please note that we are based in the Eastern Time Zone (ET). We kindly request that you call during our operating hours to ensure that a team member is available to assist you.

Email Address

minh.bckm@gmail.com

Email is often the most efficient way to reach us, particularly if your inquiry requires documentation, screenshots, or detailed information. Our customer service team monitors our email inbox throughout the day and aims to respond to all inquiries within 24 hours, Monday through Friday. For urgent matters, please include “URGENT” in the subject line, and we will prioritize your message.

When contacting us via email, please include:

Your full name
Your order number (if applicable)
A clear description of your question or concern
Any relevant attachments (e.g., photos of damaged items, screenshots of error messages)

This information helps us resolve your issue quickly and accurately.

Website

https://beaconbay.shop

Our website is your gateway to everything BEACON BAY LLC has to offer. You can browse our complete product catalog, learn about our brand, read detailed product descriptions, and make secure purchases. The website also features:

Order Tracking: Log in to your account to view your order history and track shipments in real time.
Product Reviews: Read what other customers are saying about our products and leave your own reviews.
FAQ Section: Find answers to the most common questions we receive.
Blog and Resources: Stay updated on new product launches, seasonal collections, and helpful tips.

We are continuously improving our website to enhance your shopping experience. If you encounter any issues or have suggestions for improvement, we would love to hear from you.

Our Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday: 10:00 AM – 4:00 PM (ET)
Sunday: Closed

Our team works hard to provide you with the best possible service. During business hours, we are actively monitoring our phone lines, email inbox, and social media channels. For inquiries received outside of business hours, we will respond on the next business day.

Holiday Hours: Please note that our hours may be adjusted during major U.S. holidays, including New Year’s Day, Independence Day, Thanksgiving, and Christmas. We will post any schedule changes on our website and social media channels.

Frequently Asked Questions

Before reaching out, we encourage you to review our FAQ section, which addresses many common questions. However, we understand that some inquiries require personalized assistance. Here are some of the most common reasons customers contact us:

Order Inquiries

Q: How do I check the status of my order?
A: You can track your order by logging into your account on our website. If you checked out as a guest, you will receive tracking information via email once your order has shipped. If you have not received tracking information, please contact us, and we will provide an update.

Q: Can I cancel or modify my order after it has been placed?
A: We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately. While we cannot guarantee that changes can be made, we will do our best to accommodate your request.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay and Google Pay. All payments are securely processed through Stripe, ensuring your financial information is protected.

Product Inquiries

Q: Do your products come with a warranty?
A: We stand behind the quality of our products. If you receive a defective or damaged item, please contact us, and we will arrange for a replacement or refund. For details, please review our Refund and Return Policy.

Q: Are your candles safe for people with allergies?
A: Our candles are made from a soy wax blend and are free from parabens, formaldehyde, and phthalates. We use essential oils for fragrance. However, if you have specific allergies or sensitivities, we recommend reviewing the product description and ingredient list before purchasing.

Q: Do you offer customization for wholesale orders?
A: Yes, we offer OEM and ODM services for wholesale clients. This includes customization of size, color, design, packaging, and laser engraving of logos. Please contact our wholesale team for more information.

Wholesale and Partnership Inquiries

Q: I am a retailer. How can I carry BEACON BAY LLC products?
A: We are always excited to explore new wholesale partnerships. Please contact us via email or phone to discuss your needs. We offer competitive pricing, flexible MOQs, and customized solutions for retailers, distributors, and brand owners.

Q: Do you offer dropshipping services?
A: We are exploring dropshipping options and would be happy to discuss this with interested partners. Please reach out to our team to learn more.

Shipping and Delivery Inquiries

Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Most U.S. orders arrive within 3–7 business days. International orders may take longer. Tracking information is provided once your order ships.

Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. International shipping rates and delivery times vary by destination. Customs fees and import duties are the responsibility of the customer.

Q: My package appears to be lost or delayed. What should I do?
A: Please contact us with your order number, and we will investigate the issue with our shipping partners. We will work to resolve the situation as quickly as possible.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for most products. Items must be in their original condition and packaging. Please review our Refund and Return Policy for complete details, including exclusions and exceptions.

Q: How do I initiate a return?
A: Contact us via email or phone to request a return authorization. We will provide you with instructions and a return shipping address. Once we receive and inspect your return, we will process your refund.

Q: When will I receive my refund?
A: Refunds are typically processed within 3–5 business days after we receive your returned item. The exact timing depends on your payment method and financial institution.

Social Media

Connect with us on social media to stay up to date on new products, special promotions, and behind-the-scenes content. We love engaging with our community and hearing your stories!

Facebook: [Coming Soon]
Instagram: [Coming Soon]
Twitter/X: [Coming Soon]
Pinterest: [Coming Soon]
TikTok: [Coming Soon]

New product launches
Seasonal collections and limited editions
Exclusive discounts and promotions
Customer spotlights and testimonials
Tips for using and caring for our products

We also encourage you to share photos of our products in your home. Tag us, and you might be featured on our social media channels!

Contact Form

For your convenience, you can also reach out to us by completing the contact form on our website. Simply visit https://beaconbay.shop/contact-us and fill out the required fields. A member of our team will respond to your inquiry within 24–48 hours.

When using the contact form, please provide:

Your full name
Your email address
Your phone number (optional)
Your order number (if applicable)
A detailed description of your question or concern

Our contact form is secure and encrypted, ensuring that your personal information remains protected.

Wholesale and Business Inquiries

BEACON BAY LLC is actively seeking wholesale partners, distributors, and brand collaborators. If you are interested in carrying our products or exploring co-branding opportunities, we would be delighted to hear from you. Our wholesale team can provide:

Product Catalogs: Comprehensive overviews of our product offerings with detailed specifications and pricing.
Customization Options: OEM and ODM services, including custom logos, packaging, and design modifications.
Competitive Pricing: Volume discounts and flexible pricing structures tailored to your business needs.
Marketing Support: High-quality product images, descriptions, and promotional materials to help you sell our products effectively.

We welcome inquiries from:

Retail stores (brick-and-mortar and online)
Gift shops and boutiques
Corporate gift providers
Promotional product distributors
Event planners and organizers
Hotel and hospitality buyers
Brand owners seeking private-label manufacturing

Please contact us via email or phone, and we will connect you with the appropriate team member. We look forward to building a lasting partnership with you.

Media and Press Inquiries

For journalists, bloggers, and media professionals seeking information about BEACON BAY LLC, we are happy to provide press kits, product samples, and interviews. Our brand story—of a Florida-based company bringing high-quality lifestyle products to customers around the world—has broad appeal for a variety of publications.

Media inquiries can be directed to our email address with “PRESS” in the subject line. Please include your publication name, deadline, and any specific questions or requests.

Our Commitment to Customer Service

At BEACON BAY LLC, we take pride in the quality of our customer service. When you contact us, you can expect:

Professionalism: Our team is trained to handle your inquiries with courtesy, respect, and expertise. We treat every customer as we would want to be treated.

Responsiveness: We understand that waiting for a response can be frustrating. We strive to respond to all inquiries as quickly as possible, with most responses occurring within 24 hours.

Clarity: We provide clear, straightforward answers to your questions. If we don’t know the answer, we will find it and get back to you promptly.

Empathy: We understand that sometimes things go wrong. When they do, we are committed to making it right. We approach every issue with patience, understanding, and a genuine desire to resolve it to your satisfaction.

Follow-Through: If we promise to do something, we do it. Whether it is processing a refund, tracking down a lost package, or providing additional information, we follow through on our commitments.

Feedback and Suggestions

We are always looking for ways to improve. If you have feedback about our products, website, or customer service, please share it with us. Your insights help us identify areas for improvement and ensure that we are meeting your needs.

When providing feedback, please be as specific as possible. Let us know:

What you liked
What could be improved
What we are doing right
What we could do better

We take all feedback seriously and use it to guide our decisions and priorities. Thank you for helping us become a better company.

Privacy and Data Security

When you contact BEACON BAY LLC, you trust us with your personal information. We take that trust seriously. Any information you provide to us is used solely to respond to your inquiry, process your order, or provide the services you request. We do not sell or share your personal information with third parties for marketing purposes.

For complete details on how we collect, use, and protect your data, please review our Privacy Policy.

Emergency and Urgent Issues

While we strive to address all inquiries promptly, we understand that some issues require immediate attention. If you have an urgent matter, such as a problem with a pending order or a time-sensitive concern, please:

Contact us by phone for immediate assistance.
If you reach us after hours, please leave a detailed message, and we will return your call as soon as possible.
For email inquiries, include “URGENT” in the subject line.

We will do everything we can to resolve urgent issues as quickly as possible.

We Are Here For You

At BEACON BAY LLC, we view every interaction as an opportunity to build trust and strengthen our relationship with you. Whether you are a first-time customer exploring our product catalog, a loyal shopper placing your tenth order, or a wholesale partner exploring a new collaboration, we are committed to providing the support you need.

Shopping online should be easy, enjoyable, and secure. We are here to make sure it is.

Thank you for choosing BEACON BAY LLC. We look forward to serving you.