Refund and Return Policy

Your Satisfaction Is Our Promise

At BEACON BAY LLC, we stand behind every product we sell. We understand that shopping online can sometimes be uncertain—you cannot touch, smell, or try on items before you buy them. That is why we have designed our Refund and Return Policy to give you complete peace of mind with every purchase.

We want you to love what you order. If for any reason you are not completely satisfied, we are here to make it right. Our policy is straightforward, fair, and designed to protect both you and our business. Please take a moment to read through the details below. If you have any questions that are not addressed here, our customer service team is ready to assist you.

I. Our Satisfaction Guarantee

BEACON BAY LLC is committed to delivering high-quality products that meet or exceed your expectations. We carefully select and inspect every item in our catalog to ensure it meets our rigorous standards for craftsmanship, design, and functionality. However, we recognize that personal preferences vary, and sometimes a product may not be the right fit for you.

Our Promise: If you are not satisfied with your purchase for any reason, you may return eligible items within 30 days of delivery for a full refund of the purchase price, excluding any shipping costs.

We believe in treating our customers the way we would want to be treated—with respect, fairness, and a genuine desire to resolve any issues. Your happiness is our priority.

II. Return Eligibility

To be eligible for a return, items must meet the following conditions:

Timeframe

You have 30 calendar days from the date of delivery to initiate a return. This timeframe begins on the date your order is delivered to the shipping address you provided. If you receive a delivery confirmation but have not physically received your package, please contact us immediately.

Condition of Items

All returned items must be:

  • Unused: Products must not have been worn, washed, altered, or used in any way. For socks, this means they must not have been worn. For candles, they must not have been burned. For ornaments, they must not have been hung or damaged.

  • In Original Packaging: Items must be returned in their original packaging, including any boxes, bags, tags, and accessories that came with the product.

  • Undamaged: Products must be free from damage, stains, odors, or any other signs of wear or use.

Important Note: Items that do not meet these conditions may be returned to you at your expense, or we may issue a partial refund at our discretion.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return:

  • Socks: For hygiene reasons, socks cannot be returned once they have been opened or removed from their original packaging. Please carefully review sizing charts and product descriptions before ordering.

  • Customized or Personalized Products: Items that have been customized with logos, engravings, or other personalization cannot be returned unless they are defective or damaged upon arrival.

  • Final Sale Items: Products marked as “Final Sale,” “Clearance,” or “As-Is” are not eligible for return.

  • Gift Cards: Gift cards and store credits are non-refundable.

  • Perishable or Hazardous Items: Any product that is perishable or classified as hazardous cannot be returned.

  • Downloadable Products: Digital products, such as downloadable content, are not eligible for return once they have been accessed or downloaded.

Bulk and Wholesale Orders

For wholesale and bulk orders, returns are handled on a case-by-case basis. Please contact our wholesale team to discuss any issues with large orders. In general, wholesale returns are subject to the same 30-day timeframe and condition requirements as retail orders, but we may require additional documentation or proof of defect.

III. How to Initiate a Return

We have made the return process as simple and straightforward as possible. Please follow these steps to initiate a return:

Step 1: Contact Our Customer Service Team

Before sending any items back, you must contact us to obtain a Return Authorization Number (RMA). This helps us track your return and ensures that it is processed quickly and accurately.

To request a return authorization, please contact us via:

  • Email: minh.bckm@gmail.com

  • Phone: +84793594686

When you contact us, please provide the following information:

  • Your full name

  • Your order number

  • The name of the product(s) you wish to return

  • The reason for the return

  • Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

Once we receive your request, our team will review it and send you a Return Authorization Number (RMA) along with detailed return instructions, including the address to which you should ship your return.

Please do not send any returns without a valid RMA number. Items received without an RMA number may be refused or returned to you at your expense.

Step 3: Prepare and Ship Your Return

Carefully package your return to prevent damage during transit. We recommend using the original packaging if possible. Include a copy of your order confirmation or a note with your name, order number, and RMA number inside the package.

Ship your return to the address provided in your return instructions. We recommend using a trackable shipping method with insurance, as we are not responsible for items that are lost or damaged during return shipping.

Step 4: Return Shipping Costs

  • For Returns Due to Our Error: If you are returning an item because it is defective, damaged, or because we sent you the wrong item, we will cover the cost of return shipping. Please contact us for a prepaid return label.

  • For All Other Returns: If you are returning an item for any other reason (such as changing your mind or ordering the wrong size), you are responsible for the cost of return shipping. The original shipping charges are non-refundable.

Step 5: Inspection and Refund Processing

Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria. This inspection typically takes 1–3 business days after the package arrives at our facility.

After the inspection is complete:

  • If the return is approved, we will process your refund to the original payment method used for the purchase.

  • If the return does not meet our eligibility criteria, we will contact you to discuss the issue. Options may include returning the item to you at your expense or issuing a partial refund.

IV. Refund Processing

Refund Amount

When a return is approved, you will receive a refund for:

  • The full purchase price of the returned item(s)

  • Any applicable sales tax that was charged on the item(s)

The following amounts are non-refundable:

  • Original Shipping Charges: Unless the return is due to our error, the original shipping costs are not refunded.

  • Return Shipping Costs: Unless the return is due to our error, you are responsible for the cost of shipping the item back to us.

  • Gift Wrap or Special Packaging Fees: If applicable, these fees are non-refundable.

Refund Timing

Refunds are processed within 3–5 business days after we receive and inspect your return. The exact timing for the refund to appear on your account depends on your payment method and financial institution:

  • Credit Card: Refunds typically appear on your statement within 3–7 business days after processing.

  • Debit Card: Refunds may take 5–10 business days depending on your bank’s policies.

  • Apple Pay / Google Pay: Refunds are processed to the card linked to your digital wallet and follow the same timeline as credit or debit card refunds.

Partial Refunds

In some cases, we may issue a partial refund rather than a full refund. Partial refunds may be issued when:

  • The item is returned in a condition that does not meet our eligibility criteria (e.g., damaged, worn, or missing original packaging).

  • The item is returned after the 30-day timeframe.

  • The item is not in its original packaging.

  • The item shows signs of use or wear.

If we determine that a partial refund is appropriate, we will contact you to explain the reason before processing the refund.

Refund Method

Refunds are always credited to the original payment method used for the purchase. If you paid with a gift card, the refund will be credited to a new gift card. If your original payment method is no longer active, please contact us to arrange an alternative refund method.

V. Exchanges

If you would prefer to exchange an item for a different size, color, or style, we are happy to help. Please follow the same process as for a return, but indicate in your initial contact that you would like an exchange.

Exchange Process

  1. Contact us to request an exchange. Provide your order number and the details of the item you wish to exchange.

  2. We will authorize the return and provide you with return instructions.

  3. Once we receive and inspect your returned item, we will process the exchange and ship your new item.

Exchange Shipping Costs

  • If the exchange is due to our error (e.g., we sent the wrong item), we will cover the cost of return shipping and the shipping of the new item.

  • If the exchange is for any other reason (e.g., you want a different size or color), you are responsible for the cost of return shipping. The shipping cost for the new item will also be your responsibility.

Availability of Exchange Items

Exchanges are subject to product availability. If the item you want is out of stock, we will offer you the option of a refund or a store credit for the value of the returned item.

VI. Damaged, Defective, or Incorrect Items

We take great care to ensure that every order is packed with attention and shipped in perfect condition. However, mistakes can occasionally happen. If you receive a damaged, defective, or incorrect item, we are committed to making it right as quickly as possible.

What to Do

  1. Contact Us Immediately: Please reach out to us within 7 days of delivery if you receive a damaged, defective, or incorrect item. This allows us to investigate the issue promptly.

  2. Provide Documentation: To help us resolve the issue quickly, please provide:

    • Your order number

    • A clear description of the issue

    • Photos of the damaged or defective item (including the packaging if damaged)

  3. Do Not Use the Item: Please do not use a damaged or defective item, as this may affect your eligibility for a refund or replacement.

Resolution Options

Depending on the situation, we will offer one of the following resolutions:

  • Full Refund: We will issue a full refund for the item, including the original shipping charges.

  • Replacement: We will send you a replacement item at no additional cost.

  • Partial Refund: If you wish to keep a damaged or defective item, we may offer a partial refund to compensate for the issue.

Return Shipping for Damaged or Defective Items

If we require you to return a damaged, defective, or incorrect item, we will provide a prepaid return label at no cost to you.

VII. Order Cancellations

We understand that sometimes you may change your mind after placing an order. We are happy to accommodate cancellation requests under the following conditions:

Cancellation Before Shipment

If you contact us before your order has been shipped, we will cancel the order and issue a full refund. Please note that we process orders quickly, so it is important to contact us as soon as possible.

Cancellation After Shipment

If your order has already been shipped, it cannot be canceled. You may return the items once you receive them in accordance with our standard return policy. Please note that you will be responsible for the cost of return shipping unless the return is due to our error.

Cancellation of Custom Orders

For customized or personalized orders, cancellations may not be possible once production has begun. Please contact us immediately if you need to cancel a custom order, and we will do our best to accommodate your request.

VIII. Gift Returns

If you received a product from BEACON BAY LLC as a gift and would like to return or exchange it, we are happy to help.

Gift Return Process

  1. Contact Us: Please reach out to us with the order number or the name of the person who purchased the gift. If you do not have this information, we may be able to locate the order using the shipping address or other details.

  2. Return Authorization: We will provide you with a Return Authorization Number and return instructions.

  3. Refund or Exchange: If you would like a refund, the refund will be issued to the original purchaser’s payment method. If you would prefer a store credit or exchange, we can arrange that as well.

Gift Receipts

If you received a gift receipt with your order, please include it with your return. This helps us process your return more quickly.

IX. International Returns

For customers outside the United States, please be aware of the following:

Return Shipping

You are responsible for the cost of return shipping for international returns. We recommend using a trackable shipping method with insurance to protect your return.

Customs and Duties

Please mark your return package as “Returned Goods” to avoid customs fees. Any customs duties, taxes, or fees incurred on return shipments are your responsibility.

Timeframes

International returns may take longer to reach us due to customs processing and international shipping times. Please allow extra time for your return to be delivered and processed.

Refund Processing

Refunds for international orders will be processed in U.S. Dollars (USD) at the exchange rate in effect at the time of the refund. Any differences in exchange rates are not the responsibility of BEACON BAY LLC.

X. Warranty Information

BEACON BAY LLC stands behind the quality of our products. In addition to our standard return policy, we offer warranties on certain product categories.

Ornaments

Our glass ornaments are crafted with care and precision. If an ornament arrives damaged or shows manufacturing defects, we will replace it or issue a refund. Please note that ornaments are delicate and should be handled with care.

Candles

Our candles are made from high-quality materials and are designed to burn cleanly and evenly. If you experience issues with a candle (such as tunneling, poor fragrance throw, or wick problems), please contact us.

Socks

Our socks are engineered for durability and comfort. If you experience premature wear, seam failure, or other manufacturing defects, please contact us. Please note that normal wear and tear from use is not covered under warranty.

Wooden Calendars

Our wooden calendars are crafted from premium materials and precision-cut with laser technology. If you receive a calendar with defects in materials or workmanship, please contact us.

Warranty Period

Warranty periods vary by product category. In general, we offer a 90-day warranty against manufacturing defects for most products. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or improper care.

XI. Exceptions and Limitations

Final Sale Items

Products marked as “Final Sale,” “Clearance,” or “As-Is” are sold “as is” and cannot be returned or exchanged. Please review product descriptions carefully before purchasing final sale items.

Bulk and Wholesale Orders

For wholesale orders, returns are subject to the terms of your wholesale agreement. In general, defective or damaged items will be replaced, but returns for other reasons may not be accepted.

Seasonal and Limited Edition Items

Seasonal and limited edition items are subject to the same return policy as our regular products, provided they are returned within the 30-day timeframe. However, exchanges may not be possible if the item is no longer available.

Items Purchased from Third-Party Retailers

If you purchased a BEACON BAY LLC product from a third-party retailer, please contact that retailer directly for returns and exchanges. We are unable to process returns for products purchased through other retailers.

XII. Fraud Prevention

BEACON BAY LLC takes fraud prevention seriously. We reserve the right to:

  • Verify the identity of customers requesting returns or refunds.

  • Refuse returns or refunds if we suspect fraudulent activity.

  • Report suspected fraud to the appropriate authorities.

By shopping with us, you agree to provide accurate information and to use our return policy in good faith.

XIII. Customer Service Contact

If you have any questions about our Refund and Return Policy, need assistance with a return, or have any other concerns, please do not hesitate to contact us.

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Phone: +84793594686

Email: minh.bckm@gmail.com

Website: https://beaconbay.shop

Our customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (ET)

  • Saturday: 10:00 AM – 4:00 PM (ET)

  • Sunday: Closed

BEACON BAY LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Phone: +84793594686
Email: minh.bckm@gmail.com
Website: https://beaconbay.shop